Enterprise software company Atlassian and incident management platform provider PagerDuty are working together to help IT teams and partners improve incident response.
The companies today announced a partnership to provide strategic integrations that would allow IT teams to administer incident management workflows "to respond, organize and remediate when an outage or incident occurs," Atlassian noted in a prepared statement.
Atlassian Integrates HipChat with PagerDuty
With those goals in mind, Atlassian has integrated its HipChat group chat technology with the PagerDuty incident management platform.
The HipChat-PagerDuty integration features:
Ultimately, the integration addresses a lack of communication that plagues many incident response teams, according to Atlassian. It drives "enhanced communication and centralized operations," Atlassian pointed out, and helps developers take ChatOps to new heights.
The integration also may prove to be the first of many between Atlassian and PagerDuty.
"We'll continue to work with PagerDuty on a number of exciting incident management capabilities and look forward to building on our partnership," Atlassian wrote in a blog post.
Incident Response Stats and Tips
Many problems limit effective incident response, which is reflected in recent research from International Data Corp (IDC).
The IDC "Sluggish Incident Response: Next-Generation Security Problems and Solutions" report indicated the following issues often cause incident response teams to miss critical incidents:
IDC also offered the following recommendations to help incident response teams:
Moreover, expect many MSSPs to provide advanced incident response services in the foreseeable future, IDC stated.
"Managed security services providers added incident response services, with some MSSPs adding dedicated incident response personnel in their security operation centers to provide complete incident response or triage services. IDC expects service offerings to expand over time and is seeing services extending into risk assessments, penetration testing and other support capabilities," IDC wrote in its report.