Channel Brief: The 20 MSP Buys iCoreIT, PagerDuty Expands Leadership Team

The channel is perfectly positioned to address the electronic waste crisis, according to a Canalys Insights report.

The UN’s latest Global E-Waste Monitor report found e-waste is the fastest-growing waste, and it’s being generated at five times the rate at which it’s being recycled. Yikes.

But there's good news, from a channel perspective. According to Canalys research, there is reason to be optimistic about partners’ efforts to minimize the creation of e-waste. "In an otherwise tough time for ESG efforts in the wider industry (look no further than AI’s undeniable role in jeopardizing vendors’ net zero goals, or political strife over ESG itself), the channel’s commitment to the circular economy is unwavering," Canalys said.

Large European partners are leading the charge, and the channel as a whole is well-prepared to process used IT at scale, ensuring devices can be repaired, refurbished or at least recycled, not wasted, Canalys research showed. "Since 2022, there has been a notable rise in the channel’s efforts to expand its capacity for circular IT. Partners continue to acquire IT asset disposition (ITAD) specialists (for instance, EGISS’ acquisition of Refurb), and the channel is investing in new, larger facilities to repair, refurbish and recycle at scale (Advania, for example, will soon open a major ITAD center in Sweden to refurbish up to a million devices annually)."

As always, drop me a line at [email protected] if you have news to share or want to say hi!

Grab your coffee. Here's what you need to know today.

Today’s Tech, Channel and MSP News

1. Körber Supply Chain Software acquires MercuryGate: Körber Supply Chain Software announced the completion of its acquisition of MercuryGate - a leading provider of transportation management systems (TMS). Along with the deal's close, Körber Supply Chain Software also formally welcomed two new executives to their leadership bench, tapping Tim Moylan as the company’s first chief commercial officer and Beth Hendriks, who was MercuryGate's chief technology officer) as the new CTO.

2. Avantra receives investment from Resurgens Technology Partners: SAP monitoring and automation software firm Avantra is receiving an investment from Resurgens Technology Partners (RTP), a private equity firm focused on investing in North American and European software companies, according to a statement from the companies. Avantra will use the funds to accelerate and scale its growth and further develop its AIOps automation platform for SAP. This investment marks the eighth transaction from Resurgens’ second fund, a $500 million fund that closed in 2022. Shea & Company served as an exclusive financial advisor to Avantra.

3. PagerDuty appoints new CISO, SVP of engineering: Digital operations management software company PagerDuty, Inc. appointed Pritesh Parekh as CISO and Rukmini Reddy as SVP of engineering. Parekh will lead PagerDuty’s security organization, which is responsible for its product security operations, securing the technology and products, and supporting corporate development, sales, compliance and IT teams. He brings over 20 years of experience in technology leadership roles at Delphix, Dell, Zuora and ServiceNow. Parekh brings extensive expertise in developing robust enterprise security programs to PagerDuty. Reddy will lead product and platform engineering, infrastructure and data science. She will be responsible for PagerDuty’s technology strategy, driving execution and continued operational excellence and helping PagerDuty scale. Reddy has spent over a decade in senior executive roles at various enterprise companies, most recently at Slack. In her previous role, Reddy guided the vision, strategy, and execution of a comprehensive re-architecture, transforming Slack into an automation platform that empowered users to streamline work. Congratulations!

4. The 20 MSP acquires iCoreIT to further expansion: The 20 MSP has acquired iCoreIT, the managed IT services division of iCoreConnect, a cloud-based software and technology company serving the enterprise and healthcare sectors, the company said in a statement. The 20 MSP is broadening its M&A focus beyond geographic expansion to include vertical markets, including the healthcare sector -- where iCoreIT plays -- and offer more specialized services. The 20 said while iCoreIT's leadership will remain with iCoreConnect, the employees of the managed services division will be joining The 20.

5. Cisco shuffles real estate portfolio, moves employees to Splunk facility: Six months after closing its $28 billion acquisition of software analytics firm Splunk, Cisco is shuttering several of its offices in San Jose and Splunk's San Francisco headquarters in favor of Splunk's existing offices in West San Jose's Santana Row, according to real estate news outlet The Registry. The moves to trim down the company's physical office footprint are reportedly taking place later this month, and Cisco is also planning to expand and upgrade the Santana Row office, reports said.