When SolarWinds confirmed the LogicNow acquisition today, many MSPs started wondering how SolarWinds would handle two RMM (remote monitoring and management) platforms going forward. The first RMM platform is from SolarWinds N-able. The other is from LogicNow. Those products and others will be available under a new roof called SolarWinds MSP.
But will one of the RMM platforms eventually die? Will SolarWinds force MSPs to migrate from one RMM offering to another? We went searching for answers and found a few.
According to SolarWinds: The company has no current plans to sunset any of the acquired LogicNow products. And on the sales front, it sounds like SolarWinds plans to maintain current support services for the short term.
"Where we currently have 24/7 customer support this will be maintained and we will be looking to extend this in areas in which it is not currently offered," SolarWinds said. "Our support channels via phone, chat and in-product case submission will remain the same, as will our support contact numbers. Customers will still be served by the same account managers as they are at present. We will advise customers should there be any future changes."
Of course, there are numerous ways to interpret SolarWinds' statements. Near term it's clear that SolarWinds has no plans to turn off LogicNow's RMM platform. But long term, I believe MSPs should plan carefully before they adopt LogicNow's RMM offering.
