Three MSPs and network service providers -- Exigent Networks, Irish Telecom and Netforce -- have completed a multi-year journey and are now merged under a new corporate brand called Paradyn. The combined company has 40 employees who offer managed IT, security, network and business connectivity services to 30,000 users across 300 businesses and public sector organizations, Paradyn notes.
Bringing together the companies involved multiple steps. Exigent Networks acquired Netforce in October 2016. Also, the rebrand includes a full merger of Exigent Networks and its sister company, Irish Telecom. The new name, Paradyn, combines the words Paradigm and Dynamic. The name reflects the people the company works with and also the dedication to providing exceptional customer service.
Paradyn's leadership says the newly formed firm will shield customers from the complexity of today's IT services. According to a prepared statement from CEO Cillian McCarthy:
“Think of the complexity of managing desktop PCs and servers in a multi-site organization; with cloud services; back-ups and security; Office 365; broadband connectivity; and unified communications systems. We bring all of this together in a properly thought-out and more secure end-to-end solution.”
Deep Investments
As part of the rebrand, the Dublin, Ireland-based company is investing €250,000 (about US$310,000) in new customer and business operations systems, including service management, customer relationship management and document management to ensure the three teams work effectively as one. The investment also includes staff integration and cross-training to ensure that first line engineers can deal with all IT and communications service requests, Paradyn says.
ChannelE2E has tracked multiple M&A deals involving Ireland-based IT service providers and MSPs. Example deals include:
- American CyberSystems and GGK Technologies, which have reach into Ireland.
- EMIT acquiring Softech, which combined two IT services providers in Ireland.
Additional insights from Joe Panettieri.
