In the wake of the COVID-19 pandemic, IT leaders are striving to shift their focus from technology maintenance to business innovation -- but the shift isn't easy, according to research from Snow Software.
Indeed, the 2022 IT Priorities Report delves into the roles and expectations of today’s IT leaders, and includes findings around the increased demand for specialized IT roles, the future of hybrid work, and the top priorities of IT leaders as they look ahead to 2022.
The report surveyed 1,000 IT leaders in the United States, United Kingdom, Germany, Australia and India to take a comprehensive look at the issues and trends driving next year’s technology agenda.
Business Innovation vs. Technology Troubleshooting: The Time Struggle Continues

The survey found that 94 percent of IT decision-makers (ITDMs) point to innovation as a top priority for their organization, though 71 percent say IT spends too much time reacting to problems rather than looking for innovations.
Other points of note from the survey:
Alastair Pooley, Chief Information Officer, Snow, commented:
“I have no doubt that we will look back at 20/21 as a period of dramatic change, which has given CIOs and IT leaders an enhanced voice in shaping strategy and goals which can drive revenue growth and innovation going forward. The pace of change will not slow down, making it even more critical that IT and business leaders have excellent oversight of their technology estate, allowing them to effectively manage technology, optimize spend and reduce risk which will, in turn, enable them to better weather future global events and better prepare for organizational success.”