Channel Brief: 1Password Inks Strategic Alliance With Ingram Micro

If you're starting to plan your business travel for 2025, here's a great event to add to your list: IT managed services firm Evergreen will host Evergreen Elevate, a two-day vendor-free educational event at the Archer Hotel in Austin, Texas from March 3-4, 2025.

Elevate is a business growth event with insights, networking opportunities, and expert-led sessions aimed at MSPs and MSSPs, according to a statement from the company. Attendees will gain insight into the M&A market and what they can do to drive value in their business while positioning themselves for a successful sale when the time comes.

Several prominent leaders in the M&A industry will be representing Evergreen at Elevate, including Jeff Totten, CEO and co-founder of Evergreen; Ramsey Sahyoun, co-founder and head of M&A; Sydney Hockett, VP of M&A, and Craig Fulton, M&A Advisor at Evergreen. Peter Melby, CEO of New Charter Technologies, will add his expertise and insights to collaborative discussions, along with several other speakers to be announced at a later date.

As always, drop me a line at [email protected] if you have news to share or want to say hi!

Grab your coffee. Here's what you need to know today.

Today’s Tech, Channel and MSP News

1. 1Password, Ingram Micro alliance: Identity security solutions firm 1Password announced this week a strategic distribution agreement with Ingram Micro. The agreement leverages Ingram Micro’s resellers, system integrators, and service providers to expand the reach of 1Password Extended Access Management to business customers across North America. By combining Ingram Micro’s sales and technical resources with 1Password’s identity security solutions, businesses can extend access management and secure unmanaged apps and devices in today’s complex IT environments, the companies said.

2. Syncro adds sentiment analysis: MSP platform provider Syncro has added Ticket Sentiment Analysis as part of its Smart Ticket Management suite, the company said in a statement. The new feature leverages advanced natural language processing (NLP) to help MSPs automatically gauge the tone and sentiment of customer communications within tickets, enabling faster and more personalized responses by helping MSPs understand customer emotions better and prioritize urgent issues. By flagging potential escalations before they develop, MSPs can improve response times and enhance customer satisfaction, Syncro said.

3. NESIC to launch virtual trusted overlay based on Cloudbrink personal SASE: Japanese system integrator NEC Networks & System Integration Corporation (NESIC), announced it will use Cloudbrink’s personal SASE service as the foundation of its Virtual Trusted Overlay Network. Virtual Trusted Overlay Network is a new concept that enables a secure and high-speed co-creation network environment using Cloudbrink’s ultra-low-latency global edge mesh, NESIC explained. NESIC is also integrating other services, including end-point security and identity management, enabling accelerated connectivity and security to be combined in a fully managed service.

4. ServiceNow, DXE expand partnership: DXC announced an extension of their strategic partnership with ServiceNow to develop a new Center of Excellence (CoE) focused on speeding up GenAI value for organizations globally. The GenAI CoE aims to help customers on their AI journey by using the capabilities of DXC’s AI Impact, which combines consulting, engineering and security services, with ServiceNow’s GenAI solution, Now Assist. Through this, DXC AI consultants will guide joint customers as they modernize with AI to optimize technology performance and deliver real-world results.

5. Sysdig names new CEO on path to IPO: Sysdig, valued at $2.5B, has appointed William Welch as its new CEO as it looks toward a potential IPO, the company said this week. With several decades of experience in scaling high-growth cybersecurity juggernauts like Zscaler and most recently Talkdesk, Welch's mandate is to further accelerate Sysdig’s growth trajectory and expand its global impact in the cloud-native application protection platform (CNAPP) market. Congratulations!