One of the biggest news stories across MSSP Alert and ChannelE2E this year was the ConnectWise ScreenConnect vulnerability and ConnectWise’s incident response. Join us at MSSP Alert Live, Oct. 14-16 in Austin, for the ultimate insider view of the company’s incident response from the leader who ran it, CISO Patrick Beggs. (This article originally appeared on MSSPAlert.com)
[Register here to attend the full MSSP Alert Live event. Explore the full agenda here.]
Beggs will provide the deep details about what went on inside ConnectWise during the company’s incident response during a keynote session at MSSP Alert Live. Plus, for the first time he will share details about how ConnectWise leveraged artificial intelligence (AI) to assist with incident response efforts and provide insights into how MSSPs and MSPs can leverage AI for their own IR plans.
Beggs previously told MSSP Alert that the heaviest lift of the whole ScreenConnect Incident Response process was in external education and awareness.
The Risks of an Information Drought in Incident Response
“If you’re not putting out information, people make up their own,” he said. “Even if you don’t have anything substantial to say, let them know that you are thinking about it and that you are going to get something to them.”
External communications became a key part of the ConnectWise ScreenConnect vulnerability response.
With that in mind, at MSSP Alert Live, Beggs will be joined on stage by ConnectWise VP of corporate communications Amanda Lee, who will provide details about external communications and how she and her team also leveraged artificial intelligence in their efforts to keep the community and the public informed about ConnectWise’s efforts to remediate the vulnerability.
[Register here to attend the full MSSP Alert Live event. Explore the full agenda here.]
